Order support
Refund & Return Policy
Submit refund or replacement requests within 7 days of delivery by emailing axoriumpeps@gmail.com. Include your order number and clear details or photos where relevant.
Eligible requests
We review requests involving unshipped orders, wrong items, items damaged in transit, lost-in-transit packages, and fulfillment errors. Approval depends on order and carrier records and the circumstances of the request.
Items that cannot be returned
For safety and integrity reasons, opened, used, or temperature-sensitive research materials cannot be returned. Do not send anything back unless support provides written return instructions.
Approved refunds
Approved refunds are issued to the original payment method. Processing time after approval depends on the payment provider or financial institution.